Refund policy

At PRIVON, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be:

Unused and in its original condition
In the original packaging with all accessories and documentation included
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for return:

Items that have been installed, used, or modified
Custom-cut or specially ordered items
Items damaged due to improper installation or misuse

How to Initiate a Return

To start a return, please contact us at bloomharvest001@gmail.com with your order number and the reason for the return. Our team will provide you with return instructions and a return authorization.

Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service for your return.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of receiving your order.